Refund and Cancellation Policy

1. Cancellation by Guests

Short-Term Rentals (Less than 30 days)

• Full Refund: Cancel 7 days or more before check-in.
• Partial Refund: Cancel 3–6 days before check-in — 50% refund.
• No Refund: Cancel less than 3 days before or after check-in.

Long-Term Rentals (30 days or more)

• Full Refund: Cancel 14 days or more before check-in.
• First Month Non-Refundable: Cancel less than 14 days before check-in.
• Early Termination: 30 days' notice required, no refund for current billing cycle.

2. Cancellation by Hosts

• If a host cancels a confirmed booking, the guest will receive a full refund.
• Hosts may face penalties or suspension for cancellations.

3. Refund Process

• Refunds are processed within 7–14 business days to the original payment method.
• Service or transaction fees are non-refundable unless due to system error or host cancellation.

4. No-Shows

Guests who do not show up and fail to cancel will not receive a refund.

5. Exceptional Circumstances

Refunds may be granted in cases of:

• Natural disasters
• Medical emergencies (with proof)
• Government travel restrictions

6. Contact Us

For any questions regarding this policy, please contact us:

• Email: [email protected]
• Phone: 01153816737